We're here to help you with your exchanges or returns. You have up to 60 days from the ship date to exchange or return eligible items for a refund to the original form of payment.
For faster service and to track your returns, we recommend using a delivery carrier with tracking capability. You are responsible for return shipping charges; however, there is no charge for the return of defective items or items we may have shipped incorrectly. For defective items, or items shipped incorrectly, call us and we will make arrangements for return shipping. Please allow up to 10 business days for processing your return.
Approval Process
You must have a Return Authorization Number in order to send back your item(s). Each order number needs its own Return Authorization Number. If returning multiple items from multiple orders, multiple Return Authorization Numbers are needed.
Items that may not be returned:
Clearance items, select undergarments, tights, makeup, hair and foot care items (including toe pads). Clearance items are final sale.
1. Submit Online
We’ve made it easy! Submit a return online 24/7. Learn more or get started now.
2. Call Customer Service
We are unable to offer online returns for international customers at this time. Please email customer service at info@dancewearsolutions.com or call 1.314.773.9000 to start your return, Monday - Friday from 8:00am - 5:30pm CST.
- Please print the Return Authorization Summary sent to you via email or by one of our Customer Service Representatives and include it with the items to be returned. Multiple RAs can be shipped back in the same package.
- Write the Return Authorization Number(s) on the outside of the package.
In order to accept your return:
- All merchandise must be returned in new, unworn condition in the original resealable packaging with the tags attached.
- Laundered items cannot be returned.
- Merchandise must not have writing on the tag.
- Shoes must be returned in perfectly new, unmarred, and unsoiled condition and should be returned in undamaged shoe boxes. Shoe boxes that have been written on and taped cannot be accepted. Please place shoe boxes inside another shipping container. Damaged shoe boxes will not be accepted for return.
Any merchandise received not complying with these instructions will be returned to you with no refund or exchange given.
Please send returns to Dancewear Solutions, 6700 Manchester Avenue, St. Louis, MO 63139
Shoe Returns: Please Read!
If you need to return the shoes from your order, they must be returned in perfectly new, unmarred, and unsoiled condition.
Ballet/Pointe/Jazz Shoes: Make sure feet are clean and dry before trying on new shoes. Imprints will be left on the inside if feet are damp or shoes are too tight. We suggest laying down a towel before trying them on. Shoes soil easily and the satin on the pointe shoes can become scratched and marred easily.
Taps/Sneakers: Please try on shoes on a carpeted floor only. The taps scratch easily and would therefore be non-returnable.
Exchanges Only
For the fastest service and optimal inventory availability, we recommend placing a new order and creating a Returns Authorization. Please follow the returns online instructions above.
If you do not wish to place a new online order for your exchange or if you are an International customer, please call Customer Service for assistance.
For those customers working directly with Customer Service on exchanges, please download our Returns & Exchange Form.