We're here to help you with your exchanges or returns. All exchanges and returns can be made within 60 days.
*Free Shipping on your exchange order!
If you need to return an item(s) AND exchange it for the same item(s) in a different size or color, or of the same dollar value, we will offer you FREE SHIPPING on your exchange order.
*Please note, additional shipping charges may apply for items you add above the value of your original order. You are responsible for return shipping charges; however, there is no charge for the return of defective items or items we may have shipped incorrectly. Please make your return as outlined below
If you need to return something for any reason, simply use the return form located below, securely package your return including the form and send your return to us. For faster service and to track your returns, we suggest you use UPS. You are responsible for return shipping charges; however, there is no charge for the return of defective items or items we may have shipped incorrectly. For defective items, or items shipped incorrectly, simply call us and we will make arrangements for return shipping. Please allow 3 weeks for processing and to receive your credit.
Items that may not be returned:
All undergarments, tights, make-up, hair and foot care items (including toe pads, etc.), discontinued, and clearance items may not be returned.
- All items must be unworn and in their original resalable packaging with tags attached.
- Laundered items cannot be returned.
- Shoes must not be worn and should be returned in undamaged shoe boxes. Boxes that have been written on and taped cannot be accepted.
- Please place the package inside another shipping container or box. Please do not tape and/or label shoe box or item package and send via U.S. mail; the package gets destroyed and the product cannot be accepted for return.
Download Exchanges & Returns form
Shoe Returns: Please Read!
If you need to return the shoes from your order, they must be returned in perfectly new, unmarred, and unsoiled condition.
Ballet/Pointe/Jazz Shoes: Make sure your feet are clean and dry before putting them into the new shoe. Imprints will be left on the inside if tight or your feet are damp. We suggest you lay down a towel before trying them on. Shoes soil easily and the satin on the pointe shoes become scratched and marred easily.
Taps/Sneakers: Please try shoes on a carpeted floor only. The taps scratch easily and would therefore be non-returnable.
Please do not wear any shoes for class outdoors, or for any length of time if you plan to return them.
Need More Information?
We're available to help you place your order, follow-up on existing orders, provide information, order catalogs, or check on product availability.
Please call us toll-free at 1.866.542.6500 M–F 8:00am–6:30pm CST.